We use Royal mail to send most of our UK orders. Which usually takes 2-3 working days to fully deliver the parcels.

We use Royal mail and DHL to send most of our UK orders.

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including junk as it will come from a no reply email address.

If you still don't receive the confirmation email you can contact us on our official email given in the Contact page.

No, our courier company do not offer the service to deliver on weekends currently.

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order. Please visit: www.dhl.co.uk/en/express/tracking.html for International orders shipped via DHL. Please note tracking numbers are only active and trackable 12 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.